IT Site Operations Analyst

Req Id: 103697

City: Hamburg

State/Province: Hamburg

Posting Start Date: 10/22/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

The IT Site Operations Analyst is supporting all IT Operations on their site(s). They deliver a consistent business focused approach through site IT Operations to unlock business value and respond to change with agility and speed. The role benefits from standardized ways of working while recognizing and supporting functional differences. The IT Site Operations Analyst must build and manage trust-based relations with site business user community and business IT representatives and is responsible for the site integrity and services. He/She works in close collaboration with the IT Site Operations Lead, who is end-to-end accountable for the IT infrastructure operations of site(s), including the delivery of day-to-day site level infrastructure services to the agreed SLAs.

• Minimum of 4 years' experience in complex organization or equivalent
• Strong stakeholder management skills and experience.
• Strong communication and analytical skills.
• Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language
• Skilled in investigating and fixing complex issues across organizational boundaries, including vendors
• Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding)
• Strong relationship and influencing skills with people at all levels in the organization and in diverse cultures.
• Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills.
• Working knowledge of ITIL Foundations
• Ability to work effectively and maintain composure under pressure
• Fluent in English, spoken and written