Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
IT Field Support Engineer
Role Purpose
The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
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About the Role:
Job Title: IT Field Support Engineer
Location: Zwolle, Netherlands
Responsibilities
- Provide Level 1 support for end-user incidents and service requests, ensuring timely resolution in line with defined SLAs.
- Handle basic IT issues including system troubleshooting, application installations, network patching, and printer support.
- Manage asset requests, coordinate with stakeholders during refresh cycles, and assist in hardware deliveries and returns.
- Maintain detailed documentation of incidents including root cause and resolution, ensuring proper ticket updates.
- Coordinate with users via mailbox management, responding to queries and providing regular updates.
- Support end users at the Tech Bar, resolving walk-in issues and offering guidance on IT equipment and processes.
- Install OS images on desktops and laptops as per organization standards and assist with initial setup.
- Maintain process and knowledge documentation specific to the location.
- Collaborate with other IT teams for issue escalation and resolution as needed.
- Demonstrate strong customer service skills, managing expectations and ensuring a positive support experience.
- Assist in generating basic reports and identifying patterns in incidents for continuous improvement.
Required Skills and Qualifications
- Good understanding of IT Field Services or Helpdesk/Deskside support roles.
- Good understanding of IT hardware (laptops, desktops, printers) and software applications.
- Familiarity with ticketing systems and SLA-based incident management.
- Knowledge of basic network troubleshooting and patching.
- Experience with OS image installation, device setup, and troubleshooting.
- Strong communication and customer-handling skills.
- Basic analytical skills to support reporting and trend analysis.
- Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
- Comfortable with documentation and process maintenance.
- A valid driver's license is required, as occasional travel between sites may be necessary.
- Has a professional level of Dutch language proficiency.
Diversity and Inclusion at Wipro
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation, disability status, or any other characteristic protected by law.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.