Infrastructure Architect

ServiceNow Architect

• At least 7+ years of experience in ITSM, ITBM, ITOM Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out
• Hands on experience in Service Mapping and CSDM / CMDB
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• At least 5 years of experience in ServiceNow- CMDB, ServiceMap, ITAM
• Should have built CDM or CSDM models for different customer base
• Have done multiple API based, Plugin based, Orchestration based integrations between ServiceNow and other COTS products.
• Have hands-on experience on ServiceNow Orchestration and implemented Cloud lifecycle management and provisioning in public and private clouds, hybrid clouds
• At least 6 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
• Lead ServiceNow upgrades planning and execution
• Lead ServiceNow implementations in a domain separated environment and multi-vendor environment
• Manages development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules / products
• Participates in the configuration of new applications or suites during planning, development, and rollout phases
• Contributes to the strategic development of new platform customizations, as needed, based on customer needs
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
• Certification ITIL Foundation, ServiceNow Admin Certified, ServiceNow Implementation specialist in ITSM or ITOM or ITBM is must

ServiceNow - IT Service Management