Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Job Title: Project Manager
Job Summary : We are seeking a skilled and detail-oriented Project Manager to join our team with strong experience in Verint Recording, NICE Workforce Management (WFM) & Contact Center. The ideal candidate will be responsible for analyzing call NICE recording/analytics and experience in data models (i.e. need some sort of knowledge of how to get speech analytics models through our model risk teams), identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems with PM experience.
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Required Skills:
- Proven Experience: Minimum of 7-10 years of experience as a Project Manager with Verint Recording, NICE Workforce Management (WFM) & Contact Center experience
- Strong analytical and problem-solving skills.
- Proficiency in analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
- Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.
- Understanding of business system processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.
Key Responsibilities
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns, and insights that inform business decisions.
- Develop and document business process models to illustrate current and future states.
- Propose and design technical and process solutions that meet business needs and objectives.
- Work with IT and other departments to implement solutions and ensure they align with business goals.
- Communicate findings, recommendations, and project updates to stakeholders and executives.
- Create detailed documentation of business requirements, processes, and solutions.
- Participate in testing and validating new systems and processes to meet business requirements.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.
Mandatory Skills: Project Management .
Experience: 5-8 Years .
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.