Job Title: ServiceNow ITSM Sr Developer
? Good understanding and working knowledge of the ITIL Service management framework (certification preferred).
? Must be experienced in deploying ITSM enterprise solutions using ServiceNow.
Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows, and configuring integrations.
? Preferably possess skillsets using Python, JavaScript, RESTful API, JSON, CSS, HTML and XML.
? Experience with Atlassian JIRA Core and ServiceDesk implementation is an added advantage.
? IT delivery with good understanding in Windows and Unix platforms, IBM middleware, Oracle RDBMS, networking and security technology.
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? Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.
? Ability to work autonomously and set priorities to meet deadline-driven environment.
? A team player who thrives and who is keen to influence others with means of new technologies.
? Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
? Good written and verbal communication skills.
? Primary responsibilities
Administer, Manage and maintain all the system and application configurations in the ITSM platform.
? Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
? Integrate ITSM with both internal and external tools.
Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
? Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
? Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.
? Create and review documents with the team on a continual basis to ensure transparency and traceability.
? Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.
ServiceNow - IT Service Management