Desktop Support

City: San Jose

State/Province: San Jose

Posting Start Date: 1/30/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

We are seeking a Desktop Support professional to join our team in Costa Rica.
This position offers a hybrid work arrangement, with offices located in San José.

Experience Required

Technical Support: Respond to user inquiries and troubleshoot issues related to desktops, laptops, printers, and peripherals.

Installation & Configuration: Set up and configure operating systems, applications, and hardware components for new and existing users.

Issue Resolution: Diagnose and resolve software, hardware, and network problems, escalating complex issues to higher-level support when necessary.

System Maintenance: Perform regular updates, patches, and preventive maintenance to ensure optimal system performance.

Documentation: Maintain accurate records of technical issues, resolutions, and installation activities.

Proven experience in desktop support or technical support roles.

Proficiency in Windows, Linux, or Mac OS environments.

Strong problem-solving and multitasking abilities.

Excellent communication and customer service skills.

Collaboration with IT teams and vendors for escalated issues.

Exposure to enterprise-level systems and tools.

Strong expertise across the following areas: M365, Networking, Operating Systems, MDM, Virtual Machines, domain knowledge related to device compliance, and hardware-related issues.

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.