Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
The Deputy Manager is a leadership role that will be responsible for assisting the Operations in overseeing the day-to-day operations of the business, ensuring that all activities are carried out efficiently and effectively. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of successful management.
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This is an on-site position for the Clarksdale, Mississippi area. All candidates should already live in the local area.
Responsibilities:
• Assist the Operations Manager in developing and implementing business strategies to achieve company goals
• Oversee and manage the performance of staff members per SLA, providing guidance and support as needed
• Ensure that all operational processes are running smoothly and efficiently
• Monitor and analyze financial performance, making recommendations for improvement as necessary
• Handle direct interaction with clients in a professional and timely manner
• Collaborate with other department managers to coordinate activities and achieve common objectives
• Assist in the recruitment, training, and development of staff members
• Maintain a safe and secure working environment for all employees and customers
• Stay up to date with industry trends and best practices, making recommendations for improvements as necessary
Requirements:
- Two years of healthcare experience and should be currently handling OPS team of 25-50 agents
- Strong leadership and communication skills
- Excellent problem-solving abilities and a proactive approach to decision-making
- Two years of experience in client facing role
- Excellent knowledge of Service Delivery in voice and non-voice process (Clinical Staffing, Claims, DME, Prior Authorizations)
- Proficient in Microsoft Office and other relevant software applications
- Bachelor's degree in business administration or a related field (preferred)
- Knowledge of healthcare industry regulations and compliance standards
- Ensure outstanding performance against key metrics mentioned in the agreement
- Regular cadence around contract compliance
- Evaluate performance with key metrics (accuracy, customer service metrics etc.)
- Set direction for the team, track progress against targets through regular cadence calls and course correct as require
- Drive the focus of the team on quality and adherence to contract compliance processes
- Drive and implement structured cadence around quality, both process and transactional
- Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
- Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
- Resource Allocation & Retention
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with delivery head
- Ensure retention by offering relevant trainings and certifications of all allocated resources
- Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
- Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Mandatory Skills: Claims_Processing.
Experience: 5-8 Years.
Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.