We are looking for a self-driven, success oriented and inspiring leader for the position of Cluster Delivery Head (CDH) for Wipro Salesforce practice, to manage Salesforce accounts/engagements, leader shall be responsible for executing delivery of multiple accounts across market unit and ensuring customer success, profitable growth, employee satisfaction, capability building and innovations by leveraging eco system.
Key Responsibilities
- Leader should have direct experience of managing delivery of Salesforce complex and large programs/accounts of size 400+ FTE?s and revenue of $50+ Mn, manage ?C? level customer relationships and identify opportunities of growth.
- Customer Success: Conduct regular delivery cadence with customer/internal stakeholders to prevent schedule/cost overruns proactively and implement best delivery practices.
- Profitable growth: Ensure Y-o-Y 15% profitable growth and meet operating margins target.
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- Enable/implement value added services and solutions to customer in line with Wipro?s offerings.
Understand customer vision and proactively build solutions to manage sustained growth.
Would be instrumental in delivery led growth by scoping/farming new opportunities within the accounts proactively.
Align with the client partners to build winning solutions and deliver.
Key Skills
Total experience of 15+ years in Salesforce/CRM space with at least 5+ years as a Delivery leader/CDH
Must have experience in Salesforce Implementation, Rollout and AMS programs, should have executed projects with different SDLCs, engagement levels
Knowledge of Estimation techniques
Knowledge of Quality parameters
Client Centricity
Execution Excellence
Collaborative Working
Nurturing People
Passion for Results
Strategic Perspective
Stakeholder Management
Managing Complexity
Problem Solving & Decision Making
Locations: Bengaluru/Hyderabad/Pune
Salesforce Platform Development