Datacenter Engineer

Reporting to the Data Centre Engineering Manager you will be responsible for:
Day-to-day DC Operations
• Lead the successful operations of the Aldermore Group data centre environments.
• Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services.
• Ensure the Data Centre is visually always kept to a high standard.
Technical Responsibilities
• Responsible Financial Budgeting for all on-premises hosted services.
• Site level Procurement
• Site Risk Management
• Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider.
• Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets
• Maintain all documentation in an 'audit ready' state
• Capacity management including power, floor space and assisting with forecasting loadings.
• Change management approval site level responsibility.
• Support the CTO team with Incident and problem management.
• Assist with hardware replacements, RMA tasks
• Managing new and existing business requirements
• Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried.
• Encourage cross departmental collaborative working and lead by example
• Act as an escalation point for complex technical issues and incidents.
Vendor and Stakeholder Management
• Collaborate with vendors and internal stakeholders to integrate DC solutions into banking infrastructure and services seamlessly.
Incident and Change Management
• Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours.
• Conduct root cause analysis for major incidents and implement measures to prevent recurrence.
• Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies.
• Develop SLA's and processes for service requests such as 'remote hands' service or cabling requests.
Project Management
• Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver on time, within scope, and on budget.
• Contribute to strategic planning for network infrastructure and provide input on technology investments.
Planned Preventative Maintenance
• Validating all PPM's are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.
Reporting
• Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring all information is correct and delivered on time.

Key skills Required:
• Extensive experience in technology and operations, preferably within the financial services or banking industry.
• Good understanding of security protocols and compliance standards (e.g., PCI-DSS, CIS, NIST).
• Experience in a Data Centre Operations or other similar critical operations role.
• Strong and demonstrable process management and development experience in a live operational environment.
• Extensive real time Incident / Fault management experience in a business-critical environment.
• Managing 3rd party suppliers to deliver against stringent SLA's.
• Financial and Budget Management.
• Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems.
• Knowledge of Datacenters Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance

Mandatory Skills: Datacenter - Wintel Stack.

Experience: 5-8 Years.

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