Customer Care Representative with French
Req Id: 93690
City: Bucharest
State/Province: Bucharest
Posting Start Date: 9/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
WIPRO, our multinational Tech and Outsourcing company is looking for ambitious talent that will join our engaging team for a Customer Care Role. You will work for one of our clients, a global pharmaceutical and medical device provider, helping its customers gain support and understanding by also ensuring qualitative results in their activity.
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What will my future role be about?
• Provides assistance to customers, sales representatives and employees by e-mail in English and French.
• Acts as the first point of contact with customers.
• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.
• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.
• Registers cases in the client's internal systems.
• Processes Product Replacement cases.
• Carries out reports upon customer's requests.
• Contributes to improving the process.
• Analyzes and translates customer reports
When dealing with complaints and escalations:
- Proactively addresses any potential user issues.
- Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.
- Ensures the structure and quality of communication to the client complies with team standards.
- Manages exceptional situations with obtaining the necessary approvals.
- Continuously provides end-user data for timely incident resolution.
What should I bring to the table?
- Graduates or students, minimum of Baccalaureate Diploma.
- Proficiency in English and French
- Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.
- PC operating skills, MS Office package.
- Previous experience in the fields: customer relations or in the medical field is an advantage.
What's in it for me?
- Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
- Great career opportunity with a leading international outsourcing company.
- Opportunity of personal development in a multinational working environment.
- Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees' needs.
- Relocation assistance to help you settle in.
Mandatory Skills: Complain Transl.& Intake,Regulatory Ser .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion