Customer Care Jr Process Associate
Req Id: 79154
City: Bucharest
State/Province: Bucharest
Posting Start Date: 7/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs
Responsibilities
Handling of inbound and outbound calls to address various call types from customers
Handling of incoming transactions (chat/email/social media) to address queries from various customers
Handling technical queries including troubleshooting for client diabetes-devices management software and app
Handling requests for free of charge items
Assisting customers to make the right product choice
Determine based on product complaint if warranty claim applies and if so, order, replacement product
Log information related to product complaints, to be researched by the quality team.
Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign
Response to Inbound email or whitemail via phone, email or whitemail
Candidate' profile
Advanced level of English
Advanced level of Italian.
Excellent verbal and written communication skills
Problem-solving: Ability to address customer concerns and find solutions
Negotiation: Strong negotiation skills to secure favorable deals
Sales Acumen: Understanding of sales strategies and techniques
Highly self-motivated to deliver superior customer experience
High energy level and personal resilience.Integrity and desire to comply with all legal and moral standards
Service and quality oriented
Nice to have skills
Experience in Medical Device BPO /Diabetes devices
CRM Proficiency in using CRM software
Benefits
Benefits for working with us:
• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
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• Great career opportunity to work for one of the biggest brands in the world in a unique work environmen
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball et
• Child Birth Allowanc
• Sport events sponsorship for employee
• Complex Record & recognition scheme ( both non-monetary and monetary options
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
Mandatory Skills: Medical Info & Product Support(PQCM) .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion