Client Services Coordinator

JOB INFORMATION

Job Title:

Client Services Coordinator

Department:

Claims ASO Account Management

Job Code:

XXX

Revision Date:

01/01/2022

FLSA Status:

Exempt

JOB SUMMARY

Job Brief:

The Client Services Coordinator will be vital member of the ASO Claim department leadership team and report to the Client Services Manager. They will assist the ASO Claims Department with overseeing client services and client satisfaction, create and maintain client communications platform, collaborate with specialized vendors, assist with pre-sales teams by supporting RFP information gathering and response completion.

• Coordinate and Participate in regularly scheduled client and vendor relationship calls.
• Manage and monitor the tracking of all inquiries from clients and select vendors including routing inquiries to appropriate departments and follow up with aging

• Prepare and Publish monthly and quarterly client services reports to customers
• Primary customer liaison with smaller ASO clients including managing annual re
• Perform annual client PHI access review
• Participate in annual SOC audit reporting tasks as required
• Participate in RFP question assignments from team and gathering responses. Maintain a question/responses historical databank that would be used for future RFPs

• Extensive experience in a Health Care Claims Administration industry.
• Strong verbal and written communication skills
• Well-versed in client and vendor relationship building
• Strong organizational skills
• Excellent management skills
• Prioritization and delegation skills
• Strong computer knowledge and use of MS Office tools