Business System Analyst L4
Req Id: 106082
City: Toronto
State/Province: Ontario
Posting Start Date: 10/30/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Job Title: Business Systems Analyst - IVR & Contact Center
Location: Toronto
Key Responsibilities:
- Business System Analyst with IVR and Contact Center knowledge
- Technical - Java API and Data Management understanding.
- Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
- Experience with integration with contact center systems and Call flows
- Proficiency in process mapping, requirements gathering, and stakeholder management.
- Familiarity with tools such as JIRA, Confluence, and MS Visio.
- Excellent communication and documentation skills
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Mandatory Skills: Business Analysis .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion