- ITIL framework knowledge and operational experience in Availability & Capacity Management.
- Responsibilities include the following
- ITIL framework knowledge and operational experience in Availability & Capacity Management.
- Responsibilities include the following:
- Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets
- Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future n
- ITIL framework knowledge and operational experience in Availability & Capacity Management.
- Responsibilities include the following:
Want more jobs like this?
Get Computer and IT jobs in Pune, India delivered to your inbox every week.
- Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets
- Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Works with Service towers t
3- 5 years of experience in Availability & Capacity Management
(B2)rs of experience in Availability & Capacity Management(B2- ITIL framework knowledge and operational experience in Availability & Capacity Management.
- Responsibilities include the following:
- Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets
- Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability
- Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements
- Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets.
- Ensures Service Towers assess the availability impact of new change requests
Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
o enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability - Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements
- Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets.
- Ensures Service Towers assess the availability impact of new change requests
Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
eeds of the business
- Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets
- Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability
- Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements
- Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets.
- Ensures Service Towers assess the availability impact of new change requests
Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
3- 5 years of experience in Availability & Capacity Management
(B2)rs of experience in Availability & Capacity Management(B2
- ITIL framework knowledge and operational experience in Availability & Capacity Management.
- Responsibilities include the following:
- Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets
- Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability
- Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements
- Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets.
- Ensures Service Towers assess the availability impact of new change requests
Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.