Associate

Monitor disputed transactions for possible fraudulent activity.
• Monitor, evaluate, investigate, and process chargebacks.
• Reviewing accounts and providing Provisional credits.
• Investigate Fraud claims raised by the customer.

Roles & Responsibilities:

Complete tasks related to data entry, following up on requests, complaint
management, filing dispute forms, fee waivers, merchant credit release, fund
transfers, account maintenance, general correspondence, research
To be able to finish cases assigned within established Turnaround time
• Team Player

Responsible for achieving individual key performance indicators whilst
maintaining appropriate operational risk control and compliance in all