Associate

City: Cebu

State/Province: Cebu State

Posting Start Date: 7/24/25

Job Description:

PRINCIPAL RESPONSIBILITIES

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures

• Deliver excellent customer service and ensure customer satisfaction in all calls

• Ensure accurate documentation of each call

• Attend to customer queries, concerns and complaints and provide first time call resolution

• Escalate calls to proper parties following proper protocols

• Ensure compliance to all company policies and procedures

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Keep all company information which includes customer information confidential and secured

S KILLS REQUIRED

• Customer service orientation

• Excellent English communication skills (verbal and written) with neutral accent

• Active listening skills

• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

• Teamwork

• Reasonable analytical skills

• Situation handling skills

• Good motivational fit (job, organization, location)

• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

CANDIDATE SPECIFICATIONS

• At least Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate

• With or without call center experience

• Experience in similar role may be required in specific programs with varying years of experience