Associate

• Handle oubound calls to p rocess which deals with medical staff/doctors
• Supports research and data validation
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment

• Worked in service Industry
• Experience of 6 months and above desirable.
• Experience in call center will be an advantage.
• Healthcare experience will be an added advantage
• Decent communication proficiency is required