Responsible to respond to inbound inquiries from Providers and Members on Eligibility & Benefits (medical and behavior health), Claims inquiry, Provider Pre-authorization, etc.
Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - asking for information, requesting for help, following up on previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances
- Must be willing to work within US office hours (EST to PST) in shifting schedules
- Must be willing to work on site (Gagfa Building)
- Must be willing to work on select weekends and holidays as required by the business
- Computer literacy (MS Office)
- Trainable (experience in customer service an advantage)
- Good communication skills (voice and accent)
- Basic mathematical ability
- Good analytical skills
- Typing speed at 30 wpm with 90% accuracy
Want more jobs like this?
Get Business Operations jobs in Cebu City, Philippines delivered to your inbox every week.
