Administrator - L3

Req Id: 90351

City: Mumbai

State/Province: Maharashtra

Posting Start Date: 8/28/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

DC / ACI

Location: Mumbai

CBR: 100K INR

Experience:

• L3: 6 to 8 years

Technology Requirements

• Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) - Mandatory
  1. Cisco ASR 9K (IOS XR)
  2. Cisco ASR 1K (IOS/IOS XE)
• Routing/Switching: BGP, OSPF, EIGRP, MST, PVST, L2 switching - Mandatory
• Broad technical knowledge of the R&S, Data center and its components: Applications, Network, Server and projects surrounding their planning, design, implementation, operation, and optimization.
• Architectural knowledge of virtualization tools and concepts is a bonus, to help architecture refresh discussions.
• Possess a clear understanding of capacity planning in various scenarios. Knowledge of Cisco routing/switching including Cisco IOS, IOS-XE, XR and NX-OS
• Hands on and troubleshooting Nexus, ACI Network
• VXLAN, ACI - Mandatory
• Experience on Legacy to ACI Migration
• Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)
• Understanding of ACI Multipod, Multisite, PBR will be an advantage.
• Experience with L4-L7- load balancing, firewalls, etc. will be an advantage.
• Strong knowledge of IP/MPLS
• Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
• Certifications: CCIE preferred, CCNP is must.
• Fundamentals of Cisco SD-WAN will be an advantage

Functional Requirements

• Able to design DC networks.
• Able to handle escalations and customer communication.
• Ability to configure and troubleshoot Nexus devices, ACI.
• Need to support Plan events, migrations, etc. during PE windows, Support to L2 NOC team for any escalations.
• Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication-cultural sensitivity, goal alignment, learning agility, and virtual/remote training.
• Ability to work in high-pressure environments.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

Client appreciation emails

Mandatory Skills: CISCO ACI Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Mumbai, India

Job ID: Wipro-90351

Employment Type: OTHER

Posted: 2025-08-31T18:37:56