Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
5-7 yrs
Pune only
CBR - 120
- As a Backup Admin you will Monitor and manage backup capacity and provide 24x7 Support.
- Manage tape from Iron mountain to recall the tapes for restore purpose.
- Should be strong in Cohesity along with the replication and troubleshooting the backup failures.
- Should be good knowledge in IBM TSM and restoration from tape.
- Should have experience in Build and configure of Cohesity servers and its components.
- Knowledge on Backup and Restore for physical servers, VM's, database and M365 from Coheisty.
- Should have thorough knowledge on restore procedure of various types including File system, database, VMs etc.
- Perform Troubleshooting of Problems/Issues in Cohesity backup and restore jobs.
- Good Learning and Analytical Skills; Should be able to quickly acquire Technical Knowledge and Skills
- Perform media management activities
- Perform Disk based backup jobs
- Good Knowledge with ITIL Processes (Incident, Problem and Change Management.
- Provide Technical Support on Backup Software, Monitor backup job schedule and performance.
- Support Backup and Recovery software platforms
- Support service provisioning activities, including: Service starts, stops, suspends, etc.
- Perform customer initiated Restore requests.
- Solve issues with backups and restores.
- Performs daily routine maintenance.
- Assists in determining workload balancing if necessary.
- Provides guidance and direction to lower-level System Administrators.
- Ensure SLA/SLO's are met
- Cohesity Backup workflow and error codes
- Prepare Cohesity backup reports (Monthly backup success rate).
- Backup Agent installation.
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- Level-2 Backup & Recovery SME and Administrator.
- Expert on Cohesity.
- L2 or L1+ Skills on IBM TSM, Tape Libraries and HP Storage.
- Good knowledge on Data duplication, and replication concepts.
- Well versed with Backup and Recovery planning and implementation.
- Media Management & Vendor Coordination.
- Troubleshooting complex problems.
- Candidate is expected to have complex production support experience.
- Backup Server / Client installations.
- Patching & Upgradation.
- Recovery of Backup Server from failure.
- Change Management Planning and Implementation.
- Disaster Recovery Support (plan & participate).
- Backup tool migration.
- Backup reporting
- Preparing monthly backup success rate.
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
Mandatory Skills: BackupExec Backup.
Experience: 3-5 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.