Administrator - L3

Req Id: 101386

City: Reading

State/Province: Berkshire

Posting Start Date: 10/8/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Position Overview

• Provide comprehensive end-to-end technical and customer support tailored specifically for VIP and Executive users, guaranteeing a high-quality user experience.
• Deliver on-site support services at the VIPs' home office or residence when required, promptly addressing any technical challenges.
• Serve as the primary point of contact for all hardware and software issues, including laptops, peripherals, and mobile devices, ensuring efficient ticket management from initiation to resolution with appropriate follow-up communications.
• Perform detailed assessment and troubleshooting of reported incidents, taking full ownership to resolve issues effectively and efficiently.
• Replicate and resolve complex technical incidents within both software and hardware environments to minimize downtime and impact on VIP operations.
• Facilitate prompt and smooth onboarding support for newly hired VIPs as well as ongoing assistance for existing VIPs, ensuring technology readiness.
• Collaborate seamlessly with Conference Room Support Teams to enhance technology integration and support during VIP meetings, ensuring flawless communication technology experiences.
• Execute Installation, Move, Add, Change (IMAC) tasks as assigned, maintaining the integrity and efficiency of technical setups and configurations.
• Maintain accurate and thorough documentation by creating detailed call logs of all customer interactions, capturing critical information that supports troubleshooting and continuous improvement.
• Participate in special projects and additional customer support-related tasks as directed by management, contributing valuable insights and expertise.
• Coordinate effectively with internal departments and IT Infrastructure support teams, escalating incidents appropriately while driving timely resolutions and clear communications with customers.
• Strictly adhere to established Asset Management policies and processes, ensuring all support resources-including emails, documentation, and contacts-are organized and effectively utilized.
• Bring added value through knowledge of Webex meeting room technologies, supporting virtual meeting environments with proficiency.

• Proven experience in Desktop Support, ideally within a high-stakes VIP or executive environment.
• IT support experience demonstrating progressive responsibility and technical proficiency.
• Strong familiarity with hardware management including laptops, peripherals, and mobile devices.
• Experience supporting software environments and remote troubleshooting via phone and digital channels.
• Competence with asset management processes and IT ticketing systems.
• Knowledge of Webex or similar virtual meeting room technologies is preferred and will be considered an advantage.