Administrator - L3

Req Id: 87812

City: Hyderabad

State/Province: Telangana

Posting Start Date: 8/7/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

ServiceNow Administrator

Rate:-200K/M

Rel EXP:- 7

Location: Flexible (India preferred for proximity to eng teams)

• Document and Implement 'in -platform' best practices for the following areas (not exhaustive):

• Transition these practices into Google standards

• 7 years direct hands-on experience in administering the ServiceNow platform in a very large enterprise (10,000 users).
• Led multiple major platform implementations and upgrades for large enterprise orgs (project and release management)
• Deep expertise of core ITSM and CMDB, and other modules, e.g. ITOM, ITAM and GRC
• Expert level scripting capabilities (JavaScript, Glide, Angular JS) for automation
• Proven ability to implement complex, bi-directional integrations with 1P and 3P enterprise platforms (e.g. SAP, Salesforce, Workday) using multiple API tools

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner