Administrator - L2

Req Id: 96740

City: Houston

State/Province: Texas

Posting Start Date: 9/26/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Major Responsibilities

• Responding to tickets including initial triage
• Ticket resolution based on Knowledge Base articles and Standard Work
• Escalation of tickets as required as per Standard Work
• Liasing with existing vendors
• Installation, configuration and support to all hardware including laptops, desktops, printers, phones, macboook etc.
• Installation, configuration and support to all software including Windows, Microsoft Office and other company applications
• Support of company mobile devices
• Management of Users and Groups in Active Directory
• Tasks related to onboarding/offboarding of users
• Basic troubleshooting of VOIP related issues
• Basic support of telephony
• Basic network troubleshooting
• Contribution to activities supporting network security and compliance
• Creation and review of knowledge base articles
• End user training where relevant
• Maintain an excellent level of customer service

Selection Criteria:

Essential:

• Working experience with IT hardware such as desktops, laptops, printers etc.
• Basic networking knowledge
• Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
• Excellent communication skills, both verbal and written
• Excellent command of English language, both oral and written, additional languages are a plus
• Working knowledge of general IT related Business Administration Processes
• Ability to create and maintain professional business relationships
• Basic problem solving
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Ability to self-motivate with a positive attitude
• Driven to develop new skills

Education and Experience:

• Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Houston, TX

Job ID: Wipro-96740

Employment Type: OTHER

Posted: 2025-09-27T18:39:05