Administrator - L2

Req Id: 87855

City: Piscataway

State/Province: New Jersey

Posting Start Date: 8/6/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues. Should also possess knowledge and experience to troubleshoot problems and errors. Should be quick to respond, fast learner, with a great customer service attitude. Should be aware of the technical difficulties and how to resolve them in the best possible way.

You should have proficient knowledge to provide technical assistance to our clients and good communication skills. You should also have the ability to upgrade, install and troubleshoot software related issues.

Responsibilities

• Guide customers to download applications and use computer peripherals devices.
• Provide technical assistance to the clients regarding any operating system issues.
• Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
• Personalize new applications regarding client issues.
• Ensure all the desktop computer systems are working properly.
• Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
• Maintain and update the record of issues and take measures to prevent those issues in the future.
• Make report of the customer queries
• Troubleshoot any problems regarding software and hardware computer support.
• Troubleshooting hardware, software, and network issues.
• Regular maintenance of organizational assets (computers, laptops, peripherals)
• Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
• Bachelor's degree in computer science, Information Technology, or relevant field.
• Proven experience of working as a Desktop Support, Technical Support Specialist, or a related role.
• Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
• Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
• Experience with various network connections addressing.
• Excellent communication and interpersonal skills.
• Ensure customer satisfaction by providing the best solutions to their queries.
• Proficient knowledge of antivirus software.
• Good problem-solving and multitasking skills.
• Exceptional customer service skills.

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Piscataway, NJ

Job ID: Wipro-87855

Employment Type: OTHER

Posted: 2025-08-13T18:44:37