Senior Sales Support Analyst

SALES SUPPORT REPRESENTATIVE – SEOUL, KOREA

WIND RIVER

The software-defined AI-first world is transforming market segments ranging from aerospace to industrial, defense to medical, and telecom to automotive. In this world increasingly driven by software innovation, Wind River® has been a technology pioneer, from having the first real-time operating system on Mars to playing a key role in the world’s first successful 5G data session and in building one of the largest Open RAN networks in the world.

Wind River is accelerating digital transformation across industries by delivering the software and expertise that enable the development, deployment, operations, and servicing of mission-critical intelligent systems from the edge to the cloud.

Wind River technology is found in billions of products and is backed by world-class services and support and a broad partner ecosystem.

ABOUT THE OPPORTUNITY

This position focus on various sales operations and business support to Korea sales team. Your contribution in this role will be important to the efficiency of Korea sales, and bring vitality to the office.

Responsibilities

• Business Support, including but not limited to…
  • presales documentation supporting such as making proposals
  • order processing and tracking through Salesforce and Oracle system
  • internal approval negotiation with Deal Desk, Legal and Export team etc
  • distributor and customer communication.
• Collaborate with local sales and FAE teams to optimize the work process
• Constantly provide insights to sales management on the issues and solutions in local teams, be participated as sales process optimization contributor.
• SF hygiene monitoring and sales data analysis for local sales team as needed.
• Implement global sales operation requirement to local team, monitor the progress, timely find the barriers and quickly taking corrective actions.
• Assist on local data collection from sales management
• Customer royalty compliance tracking
• Assist on local customer training delivery
• Working with finance team on due payment pushing with customers
• New customer vendor registration process, be creative to simplify the process based on company policy. Communicate with internal stakeholders such as Deal Desk, Legal, Export, Finance and People team, to accomplish in time.
• Take the ownership on customer export compliance process, collect export compliance documents and working with Export team to get proper internal or external approval
• Local sale events support such as TMM meeting, local sales meetings, global visitors’ customer meeting logistics.
• Office Administration, including but not limited to travel logistic, facility maintenance, payment application, and other supporting work to Korea sales and FAE team.
• Support local sale management logistics
• Support HR team on local affairs
• Support Finance team on local affairs

ABOUT YOU

Core Competencies and Qualifications:

• The candidate should be conscientious and organized on daily work.
• Comfortable working in a startup like environment that is fast-paced and nebulous, demonstrating tenacity and resiliency
• Tendency to see 'the big picture' and use that to prioritize and drive business value in the right ways
• Self-motivated, able to work independently as well as contribute to a cross-functional and global teams
• Strong insight on finding issues and initiative to fix problems and move on quickly
• Demonstrated ability to think creatively, provide innovation, learn quickly
• Highly analytical with strong problem solving and judgment skills
• Strong communication and interpersonal skills; must be able to foster and maintain positive relationships with sales and internal departments
• Strong belief in the value of customer service; delivering polished, calm and confident communications with customers
• Proactive attitude, hardworking and enduring hardship to contribute to the local team
• Be patient to take on and carry out multi-functional works parallelly
• Demonstrated the ability to proactively and effectively work with all organizational levels within a fast-moving high-technology company

• 1-2 years work experience on sales support and office administration (IT industry company work experience is preferable)
• Bachelor's degree in Business, Economics, Data Analytics, or a related field
• Fluency on oral and writing English
• Preferably familiar with OA system, such as Salesforce and Office applications (Word, Excel, etc.)