Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
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Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
The Workflow Specialist is responsible for supporting the workflow for all projects on their assigned shift. This role is the center of the project workflow system; coordinating the day-to-day deadlines and ensuring that proper communications are taking place for assignments. This person will ensure quality control processes are being met for each project.
This is a fast-paced role for a seriously organized, multi-tasking individual with the ability to adjust to different personality types and changing priorities with attention to quality. This role requires an individual to take the initiative to manage deadlines and expectations with excellent communication skills (verbal and written) applied daily to communicate effectively with our project requestors and
team members.
Duties and Accountabilities 1
State key duties to be performed
§ Assess, manage and assign print and digital projects through our digital project management system
§ Communicate directly with internal requestors to vet their initial requests for clarity and address goals and deadlines prior to assigning the work to a team member
§ Understand each team members' skill-set and capacity to assign work effectively to meet project expectations and deadlines
§ Investigate and release bottlenecks to keep work flowing through the routing process. Follow-up daily with each team member to ensure all deadlines and quality control processes are being met.
§ Guide team members on best practices for our digital project management system. Ensure projects are updated in real time within the system
§ Seek ways to improve client service, communications and efficiencies
§ Able to use the Firm's project management system to determine capacity across the team and forecast blockages
§ Re-prioritize projects and reassign work as needed to meet requestor needs as they evolve
§ Foster relationships with cross-functional departments to advise and guide to ensure smooth workflow on all projects