Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
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Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
This role provides 24/7 support for frontline requests and queries. It also includes the triage of all incoming tickets through the work management system, ensuring the identification of appropriate resources and experts based on the nature of each request.
Duties and Accountabilities 1
1. Be part of a collaborative team that provides 24/7 coverage and act as the primary point of contact for research queries and requests
2. Work on fulfilling all frontline requests including:
a. Provide responses to straightforward requests for access to research subscriptions and document retrieval, including cases, statutes, regulations, and articles.
b. Provide research and analysis on companies, markets, competitors, people, events, thought leadership, league tables and transactions
c. Collaborate with team members and data vendors for help with research strategy and fulfillment
d. Package and present research findings in a variety of applications, including Outlook, Excel, Word, and PowerPoint
3. Triage all incoming tickets and requests:
a. Monitor the request pipeline using ServiceNow
b. Identify the appropriate resource, assign tasks to corresponding research experts, and route Firm-related queries to the correct contacts within White & Case
c. Engage with requesters to set expectations regarding resource availability and its potential impact on request timelines
d. Escalate challenges to identified points-of-contact within the Global Research function to facilitate resolution
4. Engage in local, department-wide initiatives