Are you ready to make an impact?
West Monroe isn’t a start-up firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.
If you’re looking to play a “back office” HR role, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe just might be the place for you.
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West Monroe is looking for a Manager to join our Talent & Leadership Development Team (TLD) to serve as the functional lead on the implementation, configuration, and administration of our Learning Management System (LMS) and Learning Experience Platform (LXP).
As the learning platforms owner, you will wear many hats on projects, lead the continuous development and improvement of our learning platform applications (e.g., LMS, LXP), and serve our internal clients with all questions related to the platforms. If you are tech-savvy and have a passion for driving continuous learning and development, we invite you to join our team and shape the future of employee development in our dynamic environment.
This is an exciting role that will present the challenge of maximizing the learning platform to support the continued development of our people and our learning culture.
Key Responsibilities
System Management and Maintenance:
- Mange the daily operation of the LMS/LXP, including system updates, backups, troubleshooting technical issues, course scheduling, content testing, general maintenance, etc.
- Collaborate with teams to ensure the LMS/LXP integrates seamlessly with other systems and platforms, creating functional requirements
- Ensure data security and privacy by managing user accounts, permissions, and access levels
- Establish standards for the LMS/LXP and related services, including vendor partners and content development
- Assists with data migrations, in partnership with internal and external partners
- Customize the LMS/LXP to align with the organization's branding and visual identity
Content Management:
- Upload, organize, and manage learning content, ensuring accuracy and relevance
- Collaborate with subject matter experts to package and deploy content, translating their functional needs into LMS/LXP technical requirements, ensuring content is properly tagged, categorized, and searchable
User Support and Training:
- Provide user support by addressing inquiries, troubleshooting issues, and assisting with technical problems
- Develop and deliver training materials for users, including instructors and learners
Analytics and Reporting:
- Generate and analyze on-demand and regularly scheduled reports on user engagement, course completion rates, and other relevant metrics
- Use data insights to identify trends, opportunities for improvement, and areas of success
- Make data-driven recommendations to enhance the effectiveness of platform and learning programs
Problem Management and Continuous Improvement
- Lead problem management activities such as issue resolution and root cause analysis
- Identify process gaps, while maintaining system documentation, and implementing best practices
- Research and implement new features and plugins to improve functionality and user engagement
- Collaborate with technical partners to enhance the LMS/LXP interface and user experience
- Strong project management skills of cross-functional teams to oversee the implementation of solutions and improvements
Quality Assurance:
- Conduct regular audits of content, courses, and assessments to ensure accuracy, functionality, and compliance with established standards
- Troubleshoot and resolve any issues related to content display, navigation, and functionality
Qualifications
- Bachelor’s degree in relevant field such as human resources, education, instructional design, information technology, or similar preferred
- 7+ years of experience supporting learning platform software
- Experience working with learning products and suites, i.e., Degreed, LearnAmp (or similar), or other talent systems and with e-learning content development, deployment, and management
- Knowledge of e-learning standards (SCORM, xAPI, and content authoring tools)
- Demonstrated ability as a subject matter expert to support, maintain, and administer learning applications
- Demonstrated ability to push toward clarity and results while balancing the need for great cross-team collaboration
- Demonstrated problem solving and critical thinking abilities
- Strong written and oral communication – must be able to work well and communicate effectively with technical and non-technical resources
- Desire to learn and continuously improve
- Experience working in an Agile/Scrum sprint-based environment; understanding of Agile/Scrum methodology concepts, techniques, and ceremonies preferred
- Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things
- Ability to analyze, understand, and prioritize business problems
- Work experience in management/technology consulting or professional services industries preferred
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.