Wholesale Commercial Banking Operations Control Management Director

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About this role:

We are seeking a Control Management Director within the Wholesale Operations Control organization, which is the front line of risk and control management function to support assessing and managing risks and controls in partnership with the business. The control team works to ensure internal controls, processes, and procedures are effective. This team works directly with operations management to understand the risks, exposures, and trends that impact the business. The control team will also provide input and support on risk mitigating projects and initiatives.

This role will report to the head of Wholesale Operations Control and will lead a dedicated front line control team to support Commercial Banking Operations (CBO). Successful candidates will have demonstrated product/industry knowledge, leadership capability, as well as understanding of enterprise operational risk frameworks, tools and governance. The role requires a sense of urgency, passion for results, and personal accountability.

As a senior leader in the control organization, the Control Director will work closely with other senior leaders across Control, Operations, Risk, Compliance and partners from elsewhere in the company in the development and execution of risk management activities.

In this role, you will:

• Manage a global control team for the support of front-line operational risk and compliance requirements including RCSA, Issues management, Loss Capture, Governance, Audit and escalations.
• Partner with the CB Lending Operations Accountable Executive, RAU owners and BCMs to define controls standards and conduct reviews for process/risk/control opportunities
• Lead RCSA efforts including creation of new RAU as well as on-going optimization efforts.
• Lead Move-the-Line assessment and monitoring efforts, as well as business process-change governance routines.
• Lead targeted risk assessment and control remediation efforts, including collection of business environment data to tell the story of applicable suite of controls.
• Implement strategies to meet organizational measures of performance (ORKRI)
• Support the inventory of business processes, internal testing, audit, regulatory engagements outputs and the integration with RCSA, EBCE, Trigger Events, and other core control functions as applicable
• Assessing control weaknesses and operational risk incidents (OREs) using methods such as root cause analysis
• Review controls for deficiencies and associated remediation (e.g., procedures gaps, rewriting control design and performance rationales to meet standards, rewriting MCR rationales to standards
• Control Development: Control Documentation, control evaluation, control implementation and monitoring
• Partner with risk and compliance functions to ensure effective controls vs. applicable policy, law, rule, regulation.
• Partner with the business to assess Business Environment and Internal Control factors.
• Partner with the CIB Lending Operations Control team on common efforts across Lending Operations processes and systems.

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management or leadership experience

• Demonstrated knowledge of Commercial Banking products, industry, regulation, and Operations
• Experience with RCSA, risk/control identification and assessment, and enterprise risk frameworks
• Exceptional interpersonal and relationship building skills to effectively influence all organizational and leadership levels, where flexibility, collaboration, and adaptability are a must
• Highly organized and proactive with demonstrated ability to assess, exercise independent judgment, apply prudent risk management principles, prioritize work to meet deadlines, and proactively escalate when necessary
• Ability to be flexible and adjust plans quickly to adapt to changing business needs
• Hands on style; proven ability to structure tasks or projects, execute and achieve targeted results and develop and manage associated goals and plans
• Ethical integrity and demonstrated ability to exercise independent judgment and apply prudent risk mitigation principles

• This position offers a hybrid work schedule
• Ability to work at one of the posting locations

• 550 S Tryon, Charlotte, NC
• 800 S Jordan Creek Pkwy, West Des Moines, IA
• 300 Highway 169 S, Saint Louis Park, MN
• 2700 S Price Rd, Chandler, AZ
• 401 Las Colinas Blvd, Irving TX
• 4101 Wiseman Blvd, San Antonio, TX

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement