About this role:
Wells Fargo is seeking a Technology Business Systems Associate.
In this role, you will:
- Oversee user access and other security administration issues, production support, and troubleshooting, application maintenance, monitoring and balancing
- Support application installations and upgrades
- Access provisioning and de provisioning
- Manage users database and roles
- Access review and certification, Auditing and Reporting
- Participate in business continuity planning activity
- Monitor and coordinate proper maintenance or replacement of user equipment
- Serve as the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the team
- Conduct and develop user training and conduct research and develop user needs assessments
- Resolve Team queries and be point of contact for Process queries
- Effectively handle and resolve escalations,
- Collaborate and deliver team objectives
- Deliver process training / Walkthroughs and track training completion
- Performing QC, Identify training needs and Provide refresher training to bridge the knowledge gap
- Effectively managing stakeholders and driving efficiency projects
- Initiating transformation projects/ideas
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- 4+ years of Technical Support/Access Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Excellent verbal, written and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Exposure to identify learning and value adding opportunities in procedure/workflow
- Proficient in MS PowerPoint & MS Excel
Desired Qualifications:
- Make a significant contribution toward achieving team goals through knowledge and skills
- Make constructive efforts to change and improve based on feedback
- Maintain high standards of performance and integrity
- Communicate clearly and concisely.
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.