Senior Technology Operations Analyst - Trading Floor Desktop Support
Today• Charlotte, NC
About this role:
Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Corporate Investment Banking Line of Business.
You will be responsible for providing platinum level desktop support to Trading, Banking, and Corporate Real Estate employees by analyzing clients' needs and determining impact on the client and systems environment. You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients' requirements.
In this role, you will:
- Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
- Collaborate with management and teams to answer questions or resolve problems
- Provide activity, progress and status reports to management and keep management posted of any critical issues
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue
- Contribute to planning related to technology operations projects or deliverables
- Plan and design, document and enforce escalation policies and procedures
- Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
- Provide Level 1, Level 2, and some Level 3 support for Desktop, Virtual, and Mobile Devices
- Participate in Move, Add, and Change (MAC) activities with flexibility to work after business hours
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- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience analyzing moderately complex desktop and application support issues which require in depth review
- 4+ years of experience providing desktop support at an enterprise level
- 4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo
- Intermediate troubleshooting and problem-solving skills with Windows 10 and 11 Operating System
- Experience with Command Prompt and PowerShell with scripting and automation
- Knowledge and understanding of technology support: printer configuration, repairs, and maintenance
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- 2+ years of ServiceNow experience
- 1+ year of experience with encryption technologies
- Expert in supporting the Microsoft Office suite and ability to troubleshoot Excel Add-in and Macro issues
- Experience with tablets and mobile devices (iOS and Android)
- Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
- Experience with software troubleshooting and analyzing log files
- Experience with various hardware platforms and diagnosing failed components
- Versed in various remote access technologies
- Experience supporting an Active Directory integrated environment and Azure/Intune
- Exposure to a Financial environment
- Experience supporting Market Data applications
- Fundamental knowledge of Cloud Computing
- Willingness to work 100% on-site at stated location on the job opening
- Flexibility to work in a 24/7 environment
- Ability to work on call as assigned
- Flexibility to work rotating shifts (Monday - Friday 6:00 am - 6:00 pm with the ability to stay late as needed)
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
26 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Charlotte, NC
Job ID: WellsFargo-R-492127
Employment Type: FULL_TIME
Posted: 2025-09-26T18:08:37
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
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