Senior Systems Operations Engineer
Yesterday• Charlotte, NC
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Incident Management: Triage and resolve production incidents, engage partner teams, and communicate status updates to business users
- Problem Management: Manage support tickets and perform root cause analysis to drive long-term solutions
- Change Management: Track scheduled changes, review post-change outcomes, and develop remediation plans
- Monitoring & Alerting: Implement and customize alerting tools based on application thresholds; enable business transaction monitoring
- BCP Support: Coordinate and document efforts to ensure application resiliency; participate in scheduled BCP test events
- Capacity Management: Support capacity planning and provide application metrics to planning teams
- Audit & Compliance: Participate in audit activities and provide production environment data to auditors
- Automation: Develop scripts and dashboards to automate routine platform tasks
- On-call Support: Provide deployment support and carry pager for after-hours incident response.
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes
- 3+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring
- 3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)
- Strong skills in deploying, managing, and troubleshooting containerized applications in hybrid cloud environments, ensuring high availability and scalability.
- Experience in project management and stakeholder engagement
- Excellent problem-solving skills and a passion for innovation
- Strong decision-making abilities
- Excellent communication and collaboration skills.
Want more jobs like this?
Get jobs in Charlotte, NC delivered to your inbox every week.
- This position is not eligible for visa sponsorship
- This position offers a hybrid work schedule
- Need to be available for on-call support
- The flexibility to work in ad-hoc shifts when required.
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$41.83 - $74.04
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
7 Oct 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Charlotte, NC
Job ID: WellsFargo-R-492476-3
Employment Type: FULL_TIME
Posted: 2025-10-01T18:08:40
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Wells Fargo.