Senior Systems Operations Engineer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

The Enterprise Functions Technology (EFT) is looking for a Senior Systems Operations Engineer. The EFT group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. To be successful in this strategic and technical role, you must be comfortable working with engineering teams, product teams and key business partners. You will be driving continuous process improvement and simplification, enabling the team to succeed in the highly dynamic world of technology infrastructure operations, while removing obstacles. You will drive our efforts to identify key initiatives and investment areas, support the short-term and future strategy in alignment with Wells Fargo's mission and values, and track execution and operations across the organization. In this role you will also seek out opportunities to fine tune and redefine our processes, as well as demonstrate leadership and expertise in understanding the underlying user experience issues and technology of our systems. The role will evolve as business needs change but will start out covering below functional areas as key responsibilities.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience in application production support
• 4+ years of experience in IT infrastructure product and service control management; policies and standards, business readiness, exceptions management or alignment to the enterprise compliance and risk management accountabilities
• 4+ years of experience working with SQL Server, Oracle or MySQL, Unix, Autosys, ITRS, App Dynamics

• An industry-standard technology certification
• Strong verbal, written, and interpersonal communication skills
• Knowledge and understanding of test driven application development
• Experience designing and developing learning for complex technology systems and processes including Agile development methodology environments
• Experience designing, developing, and implementing large scale, complex software applications
• Outstanding problem solving and decision making skills
• Solid critical thinking skills
• Experience with financial accounting tools is a plus

• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement