About this role:
Wells Fargo is seeking a senior quality assurance adminstrator.
Document Management QA (DMQA) team performs quality reviews to ensure document standard procedures are followed and quality product is being delivered to Document Management customers. We also partner with
operations to help identify, research, resolve and report all discrepancies related to quality findings. Document Management quality team is focused on providing feedback and quality trending to our customers (Operations) as well as our business partners.
In this role, you will:
- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies
- Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
- Assist in development and design of product specific databases
- Review and score work
- Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
- Monitor quality assurance programs and processes to identify gaps and risk assessment
- Design and conduct training for as needed
- Provide coaching to staff and track performance expectations and results
- Make final scoring decisions on disputes which impact quality results
- Interact with staff and business partners to promote team work and departmental effectiveness
- The role of QAA3 is to perform audit of the work completed by the Operations team members.
- He / She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.
- Team member is also responsible to perform the audit the auditor responsibility, do MIS reporting, perform training and feedback.
- Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners
- Responsibilities
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• Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions
• Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings
• Coaching, training and mentoring new joiners/existing team members
• Ability to innovate by simplify the process, eradicating waste and eliminating duplication of work
• Exercises some judgment within guidelines
• Ability to connect with LOB partners on conference calls/understand updates etc.
• Considered a subject matter expert on operational issues related to process or function
• Actively lead projects through to implementation including the delegation and direction of work among other project team members
• Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed Essential Qualifications
• University degree in Business or related discipline
• Mortgage industry experience preferred
• Experience of at least two years in Document Management
• Intermediate Microsoft Office skills
• Good analytical skills with eye to details
• Fluency in English and Strong communication skills both written and spoken
• Flexible with working in US operational hours i.e. India night shifts
Desired Qualifications
• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines Working knowledge in back office processing experience or its equivalent
• College graduate, preferably in Commerce
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities
• Recognizes and respects the strengths of others in the organization
• Can adapt to a changing environment and circumstances
• Exhibits a commitment to the companyRequired Qualifications:
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- • University degree in Business or related discipline
• Mortgage industry experience preferred
• Experience of at least two years in Document Management
• Intermediate Microsoft Office skills
• Good analytical skills with eye to details
• Fluency in English and Strong communication skills both written and spoken
• Flexible with working in US operational hours i.e. India night shifts
- Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.