Senior Quality Assurance

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Quality Assurance Analyst as a part of Commercial Banking Operations division. Learn more about career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements
• Perform advanced, comprehensive regulatory or high-risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types
• Identify risk and problem areas and recommend improvement
• Evaluate case intake, distribution, research, communication and resolution
• Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations
• Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution
• Perform second-level reviews
• Mentor less experienced colleagues and assist with their development
• Ensure corrective action on exceptions and problems identified
• Provide guidance to teams regarding documentation and resolution requirements
• Communicate overall process or transaction quality
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• System knowledge demonstrated through one or a combination of the following: Loan IQ, AFS, FRED, RELMS, nCino, CBOSS, SharePoint, reporting, training, Excel, review and interpretation of complex legal documentation
• Product knowledge demonstrated through one or a combination of the following Lines of Business: Corporate Real Estate [CRE], Syndications (Agency), International
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
• Leadership skills including coaching, training, and mentoring
• Knowledge and understanding of loan documentation
• Ability to recognize service possibilities that will increase customer satisfaction
• Sound analytical skills with high attention to detail and accuracy
• Ability to apply knowledge of processes and systems to accomplish tasks
• Excellent verbal, written, and interpersonal communication skills
• Listen, understand, respond, and build relationships across the organization.
• Ability to work effectively, as well as independently, in a team environment
• Advanced Microsoft Office skills

Job Expectations:

• This position offers a hybrid work schedule at posted location.
• Ability to work additional hours as needed.

Primary Posting Location:

• 2800 S Price Rd, Chandler, Arizona 85286

Posting End Date:
12 Sep 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Chandler, AZ

Job ID: WellsFargo-R-486110

Employment Type: FULL_TIME

Posted: 2025-09-05T18:09:01