Senior Operations Processor

About this role:

Wells Fargo is seeking a Senior Operations Processor.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Basic Microsoft Office Skills
• Ability to navigate multiple computer systems and applications
• Experience in delivering results in fast paced, deadline driven environment
• Good attention to detail and accuracy skills
• Effective organizational, multi-tasking and prioritizing skills
• Ability to support multiple processes and shifting priorities
• Excellent verbal, written, and interpersonal communication skills
• Ability to quickly learn business operations and processes
• Ability to complete account closures in system of record, and review reconciliation items
• Ability to act as a subject matter expert, handling incoming inquiries and escalations
• Ability to work independently while also connecting with other team members, and stakeholders virtually (may include virtual job training)

• Work schedule: Monday - Friday between 7:00am -8:00pm, local time
• Additional work hours may be required based on business need and volume specifically at month end and quarter close.