About this role:
Wells Fargo is seeking a...
- Senior Operations Processor who would be involved in performing Quality Reviews on the cases, processed by the Processors in the CDMRR and CDMM teams irrelevant of the locations. Senior Operations Processor needs to get involved in various projects, which would be part of the CDMRR and CDMM Teams. Coach, develop, and support Processors which includes process training, providing floor support on complex situations, develop and present training materials to individuals, respond quickly and professionally to resolve problems/escalations. Processors are required to review the procedural guideline, create guides, offer potential solutions when escalating processing issues/concerns, or risks consider multiple perspectives of an issue. Perform review activities related to CDD and other Financial Crimes activities. Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT. Always open for adhoc work.
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Major Responsibility is conducting training and coaching in regard to processes, procedures, and policies. Performs Self-Assurance review activities. Team member reports administratively to the local leader and functionally to the stateside leader of CDM self-assurance activities. May assist with special projects with prior written approval from the business owner, the CDM Regulatory Review Manager, or his/her designee
Responsibilities
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
- Certification on Risk - AML / KYC / Financial Crimes would be an added advantage
- Partner with appropriate resources to seek out solutions to problem
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Must be flexible to work odd shifts and has the ability to work overtime during peak volumes
- Consult with lower level Processors; assist in development of their research and investigative methods
- Provide coaching and mentoring to other Processors regarding processes, procedures and policy
- Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
- Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
- Good presentation skills and should have strong process / domain knowledge
- Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
- Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
- Advance Microsoft office skills
- Ability to identify areas of improvement and formulate plans to effect positive change within a team environment
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.