Senior Operations Processor

About this role:

Wells Fargo is seeking a Senior Operations Processor who will provide team support as a mentor and leader as part of Payment Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Leadership experience including training and/or mentoring team members
• Strong attention to detail and accuracy skills
• Ability to achieve high production and quality standards
• Experience coaching and training less experienced staff
• Intermediate MS Office Skills: Word, Excel, Outlook
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work effectively, as well as independently, in a team environment
• Production experience in a fast-paced environment

• Ability to lift 15lbs
• Ability to work additional hours as needed based on business needs
• Schedule flexibility to work some bank holidays as needed based on business needs
• This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed