Wells Fargo is seeking a Technology Major Incident Lead.
- Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives.
- Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas.
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.
- Assist in supervising a Systems Operations team of analysts in Major Incident Management, or other technical products and services, and related processes to ensure timely completion, quality, and compliance in Systems Operations functional area.
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.
- Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks.
- Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
- Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions.
- Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization.
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.
- Manage the end-to-end system availability for complex or severe incidents to enable and focus support teams into quicker mitigation of user/customer impact, as well as communicate incident details and recovery plans to all levels of management.
- Manage problem trends for supported business/technology area to assist in maintaining high availability for its various applications/platforms.
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
Want more jobs like this?
Get Science and Engineering jobs in Chandler, AZ delivered to your inbox every week.
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Experience 5+ years of application production support, managing command centers or major incident management.
- Experience 3+ years complex issue resolution experience
- Experience 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment
- Knowledge and understanding of Dev OPS, SRE and technical System Development Life Cycle management.
- Knowledge and understanding of system monitoring and automation.
- Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime.
- Experience working in an Agile team environment.
- Experience with one or more Agile tools used for defect tracking, such as ServiceNow, Confluence or Jira
- Knowledge and understanding of AppDynamics
- Knowledge and understanding of Splunk
- Knowledge and understanding of applications technology management role including managing applications development and support for multiple systems and business functions
- Strong knowledge of ServiceNow Incident, Problem, and CMDB modules
- Strong understanding in risk management framework, stability, and availability management metrics
- Experience working with Cloud technologies.
- Strong knowledge working with Microsoft Teams or equivalent.
- Strong verbal and written communication skills
- Identify opportunity for process improvements within technical support strategies and plans.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
- Exercise some independent judgment to analyze and recommend process improvements while developing understanding of technical process controls or standards.
- Work as an internal consultant regarding use of tools and processes.
- Open to work in flexible hours, on call support in a 24x7 command center environment
21 May 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.