Senior Lead Product Manager, Loyalty Change Management

About this role:

Wells Fargo Credit Card Loyalty and Rewards is seeking a Senior Lead Product Manager to lead the evolution of our Rewards platform with a strong emphasis on enterprise change management and transformation. This role will be instrumental in driving the modernization of our loyalty infrastructure while ensuring seamless adoption across business and technology teams. You will champion change initiatives that enhance customer engagement, operational agility, and long-term scalability. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead the change management for Rewards, ensuring alignment across stakeholders and minimizing disruption
• Drive product discovery and delivery for next-generation loyalty capabilities, balancing innovation with risk and control requirements
• Partner with cross-functional teams to embed change readiness into product roadmaps, communications, and training plans
• Translate complex business needs into actionable product features and change initiatives
• Champion a culture of continuous improvement, leveraging agile metrics and feedback loops to refine delivery practices
• Serve as a trusted advisor to senior leadership, providing insights on change adoption, stakeholder engagement, and transformation outcomes
• Collaborate with internal and external partners to ensure regulatory compliance, customer-centric design, and operational excellence

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Deep understanding of change management frameworks, especially within an agile product management model
• Experience in financial services, ideally with a focus on consumer lending and particularly within credit card rewards ecosystems
• Experience managing a portfolio of changes across multiple channels and systems, including back-end platforms and customer-facing experiences
• Ability to influence without authority and drive alignment across diverse teams
• Proven ability to build roadmaps and mature a product operating model
• Experience in impact analysis in complex, cross-functional environments
• Strong analytical mindset, with the ability to connect dots across systems and anticipate downstream effects of product changes
• Executive presence, with strong communication and stakeholder engagement skills
• Experience engaging with enterprise-level change management functions, ensuring compliance with organizational policies and standards
• Proven ability to assess and report on change maturity and status, including presenting updates and insights to leadership in a structured, strategic manner

Job Expectations:

• This position offers a hybrid work schedule
• Ability to travel up to 5% of time
• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Posting Locations:

• 2800 S Price Rd, Chandler, AZ 85286
• 150 E 42nd St New York, NY 10017
• 800 S Jordan Creek Pkwy West Des Moines, IA 50266
• 550 S Tryon Charlotte, NC 28202

Required locations listed above. Relocation assistance is not available for this position.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $260,000.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
6 Sep 2025
* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Charlotte, NC

Job ID: WellsFargo-R-485830-2

Employment Type: FULL_TIME

Posted: 2025-09-05T18:09:01