Senior Lead Control Management Officer

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About this role:

Wells Fargo is seeking a Senior Lead Control Management Officer within Fraud Claims Management. Fraud Claims Management is a complex business group supporting fraud for the entire organization (enterprise). The business included: Payment Card, ACH & Check, Deposit, Digital and Account security where FCM provides Strategies, Prevention, Detection and Recovery for both internal and external fraud events. This role has direct impact in driving the health of the risk & control environment for FCM Operations. The issue management policy requires controls to be linked to corrective actions and the controls to be downgraded in the SHRP system, which directly impacts the residual risk ratings reported. Strategic planning, designing, and implementing effective corrective action/controls, as well as timely and quality execution all contribute to reporting the health of the FCM organization.

In this role, you will:

• Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across different business lines
• Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function
• Lead the strategy and resolution of highly complex current and emerging risks requiring in depth evaluation across multiple areas or the enterprise, as well as good understanding of financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, and business process management
• Provide vision, direction, and expertise to more experienced leaders on implementing innovative and significant business solutions for highly complex risks associated with business operations
• Lead and mentor Control Management project or virtual teams
• Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements
• Provide horizontal coverage across multiple RAUs
• Manage the RAU end to end
• Be responsible for the quality of outputs related to the RAU regardless of delegation
• Handle high-complexity, high-visibility tasks
• Complete central intakes point for RAU related tasks
• Delegates to and/or trains supporting BCMs as needed.

Required Qualifications:

• 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong understanding of enterprise risk framework and methodologies, with experience in risk/control identification and assessment.
• Strong working knowledge of applicable regulatory requirements and applicable Corporate Policy requirements in order to identify areas of risk and issues for the LOB and/or provide credible challenge.
• Knowledge and understanding on Control Programs including Risk and Control Self-Assessment (RCSA), executing the RCSA (risk identification, risk assessment - inherent/residual, and control design and Issue Management
• Direct experience with Issue Management Life Cycle and issue & corrective action remediation
• Operations experience in consumer operations or fraud and claims management
• Advanced Risk Identification and Assessment - Analyzes key risk factors and metrics and leverages applicable risk policies
• Knowledge and understanding of Shared Risk Platform (SHRP) and Veritas such as reporting and issue management
• Advanced Solution Design & Development - Develops core and common, user-centric scalable functional solutions to address identified challenges. Uses data and SME expertise and relevant technology tools to design solutions
• Advanced Consulting - Acts as strategic partner to stakeholders on business needs and relevant functional solutions. Demonstrates subject matter expertise and business acumen, influences stakeholders and partners
• Consumer Lending & Servicing Expertise-Experience in consumer lending, servicing, and call center operations within financial services.

Job Expectations:

• This is an in-office position currently requiring at least three in-office days per week at one of the locations listed below.
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position

Job Location:

• 141753 Three Wells Fargo Center 401 S Tryon St., Floors 17-18 Charlotte, NC
• 141278-NC-CIC Customer Information Ct
• 111432-TX-Las Colinas Bldg A, Irving Campus
• 144039 550 S Tryon, Charlotte, NC
• 192492 Dallas Central, 1445 Ross Ave., 4th floor Dallas, TX
• 107555 250 E John Carpenter Freeway, 2nd floor Dallas, TX
• 150496 West Des Moines Campus, 800 S Jordan Creek Pkwy Mountain Meadows Building, 1st floor Des Moines, IA
• 103184 Shoreview Operations Center, 1801 Park View Dr., 1st floor Minneapolis, MN
• 107689 2850 S Price Rd., E Building, Chandler Campus, 1st floor Phoenix, AZ
• 101497 WF Home Equity 11601 N Black Canyon Hwy Phoenix, AZ
• 150399 1150 W Washington, 2nd floor Phoenix/Chandler, AZ
• 109022 2200 Concord Pike, 6th floor Philadelphia, PA /Wilmington, DE

Posting End Date:

11 Sep 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Clive, IA

Job ID: WellsFargo-R-487969-8

Employment Type: FULL_TIME

Posted: 2025-09-10T18:08:34