Senior Lead Control Management Officer

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About this role:

Wells Fargo is seeking a Senior Lead Control Management Officer for Consumer & Small Business Banking (CSBB) Operations supporting their Customer Service functions. This role is responsible for the implementation and management of the First Line of Defense risk program requirements.

In this role, you will:

• Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across customer service
• Facilitate control design, development and assessment for process changes and identify areas of opportunity for control optimization
• Lead control assessments and perform walkthroughs of controls with control owners to identify control design and performance deficiencies
• Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function
• Oversee execution of issue management portfolio (status updates, issue/corrective action creation, control documentation, closure evidence)
• Partner with Customer Service to make strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
• Interpret and apply a range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence business stakeholders, legal, compliance, risk and audit to meet business objectives
• Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements

Required Qualifications:

• 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience with Customer Service or call center processes
• Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
• Extensive experience with Risk and Control Self-Assessment (RCSA)
• Extensive experience with the Issue Management end-to-end lifecycle
• Extensive experience in control design and optimization
• Experience conducting customer impact and root cause analysis to assist in the development of remediation plans
• Understanding of Risk and Control Taxonomy
• Proven consulting skills with the ability to influence key business leaders as it relates to maturing their risk and control environment
• Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders and various line of business stakeholders
• Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to positively influence decision-making and rationalize decisions and implement solutions
• Strong organizational, multi-tasking, and prioritizing skills in order to meet deadlines
• Advanced experience with Microsoft Office

Job Expectations:

• Ability to work a hybrid work schedule - 3 days in office / 2 days remote
• Ability to travel up to 5% of the time
• Relocation assistance is not offered for this role
• Visa Sponsorship is not offered for this role

Posting End Date:
22 Aug 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Irving, TX

Job ID: WellsFargo-R-480832-1

Employment Type: FULL_TIME

Posted: 2025-08-19T18:08:21