Senior Lead Business Execution Consultant- Enterprise Root Cause Analysis Office - Executive Insights Lead
Today• Minneapolis, MN
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About This Role
Wells Fargo is seeking a Senior Lead Business Execution Consultant in the Enterprise Root Cause Analysis Office to define and drive overall business insights for Enterprise Complaints, Remediations, and Loudspeaker (ECRL). This role focuses on root cause analysis and actionable insights for complaints, Loudspeaker, redress, and remediations. A key aspect of the role is the ability to create executive-level content and deliver impactful presentations.
In This Role, You Will:
- Stakeholder Communications & Executive Content Creation: Develop and present OC/OC+1-level findings and recommendations in a clear, concise manner. Track and report the impact of root cause insights, demonstrating how the work reduces repeat issues, improves customer experience, and generates measurable efficiencies.
- Solution Development: Collaborate across business and functional teams to recommend actions that address root cause process breakdowns and provide long-term, cost-effective solutions.
- Cross-Functional Collaboration: Partner with analytics, reporting, business, technology, and other stakeholders to support research efforts that highlight themes and weaknesses, and uncover actionable insights. Work with leaders to interpret findings and build go-forward plans.
- Research, Data Collection, Analysis & Insight Generation: Investigate process, people, and technology breakdowns contributing to root causes. Conduct reviews and interviews with process owners to identify root causes and generate business insights. Leverage data and reports to identify trends, patterns, and actionable insights.
- Strategic Advisory: Serve as a trusted advisor to leadership, offering expert guidance and interpretation of findings.
- 7+ years of experience in strategic planning, process management, change delivery, or equivalent, demonstrated through one or more of the following: work experience, training, military service, or education.
- Enterprise Complaints & Remediation Expertise: Hands-on experience with ECRL processes, including navigating complex complaint ecosystems, driving resolution strategies, and leveraging insights to improve customer outcomes and enterprise practices.
- Executive Communication & Impact Reporting: Proven ability to create and present findings and strategic recommendations to OC/OC+1-level stakeholders in a clear, concise manner, including tracking and reporting impact.
- Root Cause Solution Development: Experience partnering across teams to develop long-term, cost-effective solutions that address process failures and improve operational outcomes.
- Cross-Functional Collaboration: Skilled in working with diverse teams to support research initiatives, identify themes and weaknesses, and uncover actionable insights that inform strategic planning.
- Analytical Research & Insight Generation: Strong capability in conducting process reviews, stakeholder interviews, and data analysis to identify root causes, trends, and patterns, and translate findings into clear business insights.
- Strategic Advisory to Leadership: Recognized as a trusted advisor to senior leadership, providing expert guidance and interpretation of complex findings to support decision-making and future planning.
- Leadership Influence & Advisory Skills: Ability to influence executive leadership through strategic counsel and data-driven insights.
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- Ability to travel up to 10% of the time
- This position offers a hybrid work schedule
- Only hiring at locations posted
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
15 Aug 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Minneapolis, MN
Job ID: WellsFargo-R-482691-1
Employment Type: FULL_TIME
Posted: 2025-08-14T18:08:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
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