Senior Commercial Loan Servicing Representative

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About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative in WFCF Loan Servicing as part of Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Service Asset Based Lending loans including participations
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor balances and prepare payoff letters, releasing collateral; customer research and billing
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Stucky loan account system experience
• LUCAS (Loan Underwriting Collateral Analysis System) experience
• LIQ experience
• Syndication experience
• 4+ years of asset-based lending experience
• 2+ years of accounting or finance experience
• Commercial lending experience
• Ability to review and interpret complex wholesale commercial loan documents
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills
• Prior banking experience

• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
• This position is not eligible for Visa sponsorship

• Hours of operation Monday - Friday 8:00 am to 5:00 pm
• This position offers a hybrid work schedule

• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522