Securities Operations Representative - Brokerage Cash Services

About this role:

Wells Fargo is seeking a Securities Operations Representative

In this role, you will:

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education

• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
• High proficiency with Microsoft Program
• Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
• Ability to plan, prioritize and execute a body of work with minimal supervision.
• Exceptional research, data entry and exception handling skills.
• Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
• Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
• Highly analytical and keen to details
• Familiarity with banking documents
• Ability and experience to interact with US Customers

• The Cash Management Service Desk team supports asset movement through customer education and walkthrough of the Brokerage Account Deposit Policy including Check Status & Policy.
  
  The Cash Management Service Desk- Securities Operations Service Specialist 2 is expected to assist Team Members on Brokerage asset movement requests submitted through Smart Station (Check deposit, check disbursement, wire transfer, wire request status, foreign draft, cashier check, deposit correction, stop payment) by educating them on how to submit the request and directing them to related Infomax story names.
• Assist Team Members in filling-out the Wire Letter of Authorization (form) based from the instructions given to them by the receiving bank. Verify the status of a Check Disbursement whether cashed, outstanding, or voided (stopped/staled).
• Locate check deposits that are sent through our Home Office address whether in St. Louis or Glen Allen, and all Incoming Wires sent to our client's brokerage accounts by reaching out to our escalation team (via Instant Message through Skype).
• Escalate team members' concerns to Cash Management Escalation by assigning the Agent Desktop Case to CLA_STL Cash Mgmt Esc to ensure that client needs and expectations are met. View and interpret checking activities through Customer Information View Platform (CIV) to provide information on client's Brokerage Cash Services balances and related checking activities. Submit the following requests through CIV.
• Submit requests through Hogan and templates to esccmd@wellsfargoadvisors.com for customer profile/relationship update, debit card level name and or address update per caller's instructions.
• For Outbound calls, Call Harland Clarke for Specialty and Overnight Check orders.
• Call Account Opening and Maintenance to confirm that the required paperwork for additional check signer, and if it has been imaged or booked on file prior submitting Hogan Update (Customer Profile Update).
• Call Credit Margin to get an approval to process Mark-Ups to bypass the overnight batch processing and update transactions real time.