Operations Specialist - Trainer

About this role:

Wells Fargo is seeking an Operations Specialist in our Customer Care Training department for our Commercial Banking Operations Division. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Research and resolve moderately complex operational tasks, accountable for entire process from receipt of work to resolution and closure to include originating source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
• Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
• Review and analyze inquiries and operational challenges that require research, evaluation
• Consult with management for more complex issues to assist with appropriate course of required action
• Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Banking Operations experience, specifically, Equipment Finance, Vendor Finance, Middle Market, Inventory Finance, Specialized Industries, Market Coverage
• Delivery, facilitation of training, or public speaking experience
• Experience or knowledge with one of a combination of the following systems: ISM, LeaseConnect, Siebel, ServiceNow, My Accounts, COMS, AIMS, AFS, Loan IQ, Blast, GSS
• Learning development, design, and delivery experience
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to develop operational reporting and perform data analysis
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Knowledge and understanding of Tableau or Power BI
• Strong customer service skills
• Strong verbal and written communication skills

Posting Location:

• 801 Walnut St, Des Moines, Iowa 50309

Job Expectations:

• Hybrid Schedule
• This position is not eligible for VISA sponsorship

Posting End Date:
13 Oct 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Des Moines, IA

Job ID: WellsFargo-R-486530

Employment Type: FULL_TIME

Posted: 2025-10-09T18:09:11