About this role:
Wells Fargo is seeking a Operations Processor.
In this role, you will:
- Perform moderately complex operations duties in support of either a service center or department environment
- Require considerable knowledge of company personnel policies and practices
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing system
- Utilize the company's internal operations to perform duties
- Coordinate projects
- Furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
- Operations Processor needs to review and verify the CIP, CDD and core elements of the customers against the various Identification proof submitted by the customer at the time of account opening, approved by the US government. Uses a variety of sources for information, including multiple online systems and more tools/models that are complex. Perform researches on cases using various applications like SOS, HOGAN, DIPR, LexisNexis and other Government websites. Have to understand the various system messages, account status closed, inactive, purged and dormant accounts. Understanding of the various valid identification proofs, business documents, Beneficiary ownership and ownership titles and information provided on the documents along with an understanding of the IRS Letter. Basis on these documentations provided and verification conducted by the analysts, should be able to make decisions of passing the case marking CIP Verification completed. Else, have to contact the Bankers / customers through automated systems and requesting for additional documentation for proofs to complete CIP. May identify control failures in the current processes, procedures or team member's decisions; take accountability for the action or the decisions made while reviewing the case. Complete the CIP process by following the departmental procedures and highlighting if any miss from bankers, customers or previous team members decisions
- Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326 - Customer Identification Program
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Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review
Reviewing the Core, CIP, CDD elements on the Universal Work Station and if required verify the data against the documents and regulatory comments provided by customer / banker at the time of account opening
Conduct research in various applications like HOGAN, DIPR, SOS, LexisNexis and other government sites to search for missing information
Identify missing information from Universal Workstation and if found in various applications / tools, use appropriate commands in HOGAN screen update the missing information correctly
Complete 40 hours of self-directed subject matter related training provided by the organization
Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
Assist new team members while on training phase
Partner with appropriate resources to seek out solutions to problems
Research and resolve problems within department SLAs
Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
Must be flexible to work odd shifts as per the requirement from business
Ability to work overtime during peak volume times
Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT Required Qualifications:
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Should be a graduate with 2+ years' of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
Ability to identify "high risk" customers as defined by enterprise policies for risk rating customers
Ability to meet and often exceed established production standards
Ability to analyze and summarize large amounts of data
Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
Has a basic understanding of multiple processes within LOB
Examines and delivers as per the required quality, following the laid procedures, policies under guidance
Accurately process high volumes of work, within established deadlines
Displays understanding of process related metric
Possess basic domain knowledge
Communicate clearly and concisely
Strong communication skills and have the ability to conduct process trainings and provide floor support if required
- Enterprise Operational Support is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact. Activity involved is Customer Data Management, validation of the CIP and CDD elements for both Individuals and entities to comply with the US Regulations - BSA, Anti-money Laundering and USA PATRIOT Act section 326.
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.