Messaging Lead Systems Operations Engineer
Yesterday• Charlotte, NC
About this role:
The Enterprise Functions Technology (EFT) is seeking a Lead Systems Operations Engineer. EFT group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
Wells Fargo's EFT group is seeking a skilled Messaging Lead Systems Operations Engineer professional. This highly experienced Messaging Lead Systems Operations Engineer will be joining a complex Messaging Platform Operations 24x7x365 Production support team.
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In this role, you will:
- Provide operational support and incident resolution for all Wells Fargo Messaging services.
- Participate in complex technical issues and initiatives related to enterprise collaboration systems and infrastructure
- Monitor system performance, identify trends, and implement improvements to enhance reliability and user experience
- Analyze technical queries and service requests, extract relevant data, and create reports or dashboards to support decision-making
- Recommend solutions for recurring technical issues and contribute to root cause analysis efforts
- Collaborate with internal teams to ensure alignment with governance, compliance, and security standards
- Document operational procedures and contribute to knowledge base articles for internal use
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 5+ years senior Messaging/SMTP experience in a large corporate environment with 10,000 plus employees.
- 2+ years senior Proofpoint experience with some or all Proofpoint On Demand, Proofpoint Protection Systems, Proofpoint Secure Email Relay, Proofpoint Cloudmark, Proofpoint Sentrions
- 2+ years senior Exchange Online, Exchange 2019 on-prem/hybrid and Microsoft Defender.
- Good understanding of Active Directory/Azure, Load Balancers, Windows Server 2019, DNS, proxy, firewalls.
- Experience with Agile/Jira, Service Now, Enterprise Monitoring / Observability tools, Splunk queries and reporting
- Strong analytical and troubleshooting skills
- Financial Institution experience as well as Regulatory, Audit and Control work.
- Excellent written and verbal communication skills.
- Proficiency in PowerShell scripting for automation and reporting
- Ability to work independently and collaboratively in a dynamic environment
- RightFax Connect Hybrid experience a plus.
- Ability to manage multiple priorities and meet deadlines
- Commitment to continuous learning and staying current with technology supported
- Hybrid work scheduled - In Office 3 days/week required.
- Availability for on-call support and off-hours maintenance as needed
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
5 Oct 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Charlotte, NC
Job ID: WellsFargo-R-490775-1
Employment Type: FULL_TIME
Posted: 2025-10-01T18:08:40
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
Company Videos
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