Lockbox Operations Associate Manager - Night Shift

About this role:

Wells Fargo is seeking a Lockbox Operations Associate Manager to join our Payments Operations team within the Chief Operating Office (COO). Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

• Supervise a team of 8-12 Operation Specialists in the high-speed image capture/ scanning area.
• Responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and developing metric to measure growth and performance
• Ensure timely completion, quality, and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalate issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

• Financial industry experience with Lockbox or other Banking Operations
• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience leading an operations team in a production environment
• Time management skills and ability to meet deadlines in a fast-paced environment
• Organizational, multi-tasking, and prioritizing skills
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Ability to interact with all levels of an organization, including management
• Ability to motivate staff to prioritize work and provide performance feedback to staff
• Experience successfully collaborating with others in a change driven environment
• Experience driving process improvement efforts to gain efficiencies.
• Experience with capacity planning, forecasting, and measurements
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and handle service escalations
• Ability to develop customer and partner relationships
• Analytical skills with high attention to detail and accuracy
• Advanced Microsoft Office skills
• Advanced verbal, written, and interpersonal communication skills

• The overnight shift runs Monday - Thursday, off Friday/Saturday/Sunday
• Hours are 8:00 pm to 6:30 am working with open ended requirement to support business needs and volumes
• Flexibility to work non-standard hours and extended shifts if needed to support this 24/7 location
• Ability to work on-site at the posted work location

• 1525 W. WT Harris Blvd Charlotte, NC