Loan Workout Associate

About this role:

Wells Fargo is seeking a Loan Workout Associate to be part of our Debt Settlement /Recovery Team in Unsecured Lending Operations (ULO).

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Research credit or account information
• Perform skip tracing, review workout and restructure problem loans and payment plans
• Research vendor program remedies and recourse to determine loss projections
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
• Utilize solid understanding of company policies, procedures and collection systems
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office suite skillset
• Experience in Call Center environment in Financial Services Industry
• Direct Customer Service experience
• Previous Collections experience
• Knowledge and understanding of credit card products and services
• Experience working with Power of Attorney and/or Letters of Authorization
• Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment
• Experience using Enterprise Collections and Recovery System (ECAR)
• Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

• This position offers a hybrid work schedule - One week in Office and One week remote
• Ability to work the hours of 9am - 6pm CST OR 9:30am - 6:00pm CST, Monday-Friday